Reza Band FAQ

Visit the Instructions for Use for more information about the Reza Band, or call our customer support team toll free at (844)361-4858
You’ll also find answers to the most commonly asked questions below.

ABOUT THE REZA BAND: 

How does the Reza Band work?

The upper esophageal sphincter, or UES, is a muscle at the top of your esophagus that opens when you swallow and otherwise remains closed to prevent stomach contents from coming back up into your throat and lungs. A weak or compromised UES has trouble staying closed, so acid reflux enters the throat. The Reza Band is worn while sleeping and applies slight external pressure to help the UES function normally.

HOW IT WORKS

Who should use the Reza Band?

Candidates for the Reza Band are adults who suffer from reflux symptoms into the throat and lungs such as nighttime regurgitation, feeling of throatburn and irritation, constant cough or throat clearing, hoarse voice, difficulty swallowing, postnasal drip and reflux-induced sleep disruption.
Sometimes reflux can make other conditions worse such as pneumonia, bronchitis, asthma, sinusitis and COPD, so the Reza Band may help.

Is the Reza Band FDA cleared?

Yes, the Reza Band was cleared by the FDA in March, 2015.

Does the Reza Band really work?

In clinical studies, 86% of patients had successful results using the Reza Band and there were no serious or unexpected problems reported. 95% of physicians reported satisfaction with the Reza Band.
The Reza Band has a 30-Day Money Back Guarantee so you can try the Reza Band risk-free.

How will the Reza Band feel?

Wearing the Reza Band feels familiar, like wearing a buttoned shirt collar. The amount of pressure applied is similar to taking your pulse. Your breathing and swallowing remain normal.

How long does it take to get used to wearing the Reza Band?

Most people get used to the feel of their Reza Band after a few nights' sleep.
For some, it may to take up to a week to adjust to a new device. If you have any questions, please give us a call at (844)361-4858, as we are often able to assist with usage and positioning pointers over the phone.

How will I know if the Reza Band is working?

The REZA BAND stops acid reflux from rising above the UES, so it can't go up into the throat and lungs. See your doctor if you are experiencing symptoms of acid reflux in your chest.

I only have symptoms during the day. Can the Reza Band help me?

Yes. Reflux commonly occurs while sleeping because your muscles are relaxed and your positioning allows regurgitation to easily travel beyond your esophagus into your throat and lungs. Damage caused by nighttime reflux results in daytime symptoms such as chronic throat irritation and cough, hoarse voice, difficulty swallowing and postnasal drip. Wearing the Reza Band at night will protect your throat and lungs from these reflux events, resulting in significant improvement or elimination of your symptoms during the day.

Can I wear the Reza Band during the day?

Yes. Feel free to wear the Reza Band during the day. Those that wear the Reza Band during the day most often do so after meals when potential regurgitation events are most likely to occur.

How long do I have to wear the Reza Band?

You should wear the Reza Band each night while you sleep to experience the full benefit of the device.

Can I review the clinical study results?

Absolutely. Please see Clinical Studies in the Resources tab. Clinical Studies

REZA BAND FITTING: 

How can I be fit for the Reza Band?

If you purchase the Fitting Kit, you can fit yourself at home utilizing our online Fitting Resources. If you purchased the Reza Band through your local physician, (s)he can also fit you. Physicians can also access fitting instructions in the online Fitting Resources.

FITTING AND USAGE INSTRUCTIONS

How often do I need to check the pressure of the Reza Band?

The pressure of the Reza Band only needs to be checked/reset if there is a significant change to the Reza Band or to the wearer. For example, if you had notable weight change or if you removed the Comfort Band to clean it, it’s a good idea to check and reset the pressure to ensure you’re receiving the full benefit of the Reza Band. Refer to the online Fitting Resources.

FITTING AND USAGE INSTRUCTIONS

The instructions say to set the pressure between 20-30 mmHg. What happens if the pressure is above or below this range?

Setting the pressure within this range has been clinically proven to be both comfortable and effective. If you prefer to wear the band at a slightly higher or lower pressure, it is fine to do so. If you have questions about the pressure setting, please call us at (844)361-4858.

PURCHASING THE REZA BAND: 

How can I get the Reza Band?

The Reza Band is a prescription device. You can order it online at www.rezaband.com or purchase it from your doctor. When ordering the Reza Band online, you will talk to a doctor via a live video consultation. If appropriate, (s)he will prescribe the Reza Band and it will be sent directly to you.  If you choose to go through your local doctor, use our Reza Band Discussion Guide to assist. After receiving a prescription, you can place your order at www.rezaband.com.

Is the Reza Band covered by insurance?

Since the Reza Band is a new device, a limited number of insurance providers cover the Reza Band. To find out if your insurance company covers the Reza Band, contact your insurance company directly. See Reimbursement Resources for further information.

How do I get replacement parts for the Reza Band?

Replacement components are available on www.rezaband.com or by calling (844)361-4858.

How long does the Reza Band last?

The Reza Band has been life-tested to last for one year, but that may vary depending on your wearing habits. Additional Cushions and Comfort Bands can be purchased as needed.
We recommend that Reza Band wearers also purchase a Comfort Band Sleeve as a washable cover to protect against dirt and odor, while extending the life of the Comfort Band.

What if the Reza Band doesn’t work for me?

If you are having trouble using or adjusting to the Reza Band, we are here to help! Give us a call at (844)361-4858 as we are often able to provide helpful hints over the phone. To truly assess whether the Reza Band is right for you, we do ask that you wear the Reza Band at night for at least two consecutive weeks or better yet, up to the full 30 days, as results and comfort typically improve over time. If after this initial trial period, you are not satisfied, please contact (866) 919-7973 to start the return process. Please refer to our 30-Day Money Back Guarantee Program for details.

Can I use my health savings account (HSA) or a flexible spending account (FSA) to pay for the Reza Band?

The Reza Band may be classified as an FSA/HSA approved medical expenditure. Specific questions about eligible purchases should be directed to your plan’s administrator prior to purchase. FSA/HSA participants who are not issued debit cards may still purchase the Reza Band through traditional means and submit for reimbursement through established plan procedures.

ACID REFLUX: 

What is LPR?

The term Laryngopharyngeal Reflux (LPR) refers to the regurgitation of food or stomach contents all the way back up into the throat, voice box or lungs. Common symptoms of this condition include nighttime regurgitation, feeling of throatburn and irritation, constant cough or throat clearing, hoarse voice, difficulty swallowing, postnasal drip and reflux-induced sleep disruption.
Sometimes reflux can make other conditions worse such as pneumonia, bronchitis, asthma, sinusitis and COPD, so the Reza Band may help.

What is the difference between LPR and GERD?

The term LPR is used to describe when stomach contents come up past the UES and into your throat and lungs, causing damage and irritation.
GERD is caused by the backflow of stomach contents into the esophagus, which leads to tissue damage or esophagitis and heartburn.
Over 80% of the people who have LPR have no heartburn. For them, the stomach contents that reflux do not stay in the esophagus for very long and do not have enough time to irritate the esophagus and cause heartburn.
The throat, voice box and lungs are much more sensitive to injury and irritation from stomach contents, so even small amounts of refluxed material in these sensitive areas can cause serious damage.

I only have heartburn (GERD) in my chest. Does the Reza Band help with this?

No. The Reza Band stops acid reflux from rising above the UES and entering your the throat and lungs. See your doctor if you are experiencing symptoms of acid reflux only in your chest.

I am currently taking acid-reducing medications, but they are not working for me or I would like to stop. Can I get off these medications if I use the Reza Band?

The Reza Band is a clinically-proven alternative to PPI or H2 Blocker medications for treating LPR. Talk to your doctor about reducing or eliminating your acid-reducing medications.

ABOUT THE LIVE DOCTOR CONSULT: 

How does the live video doctor consultation work?

It starts when you set up an account on buyrezaband.com and complete a short online medical assessment. After the online physician reviews that assessment and determines that you might be eligible for the Reza Band, you’ll be invited to participate in a live video consultation with a physician. The video consultation usually takes about five minutes. You will not be charged for this video consultation if the doctor does not prescribe the Reza Band for you. If (s)he does prescribe the Reza Band for you, you will be charged $50 for the video consultation along with the charges for the Reza Band. Reza Band will be shipped directly to you.

What if the doctor doesn’t prescribe the Reza Band?

You will be notified during the consult, your order will be canceled, and your credit card will not be charged.

Can I contact my online physician if I have questions about the Reza Band?

If you have questions about the Reza Band, contact our customer service team at (844)361-4858. If you would like guidance regarding your health or management of your specific condition, please contact your local physician or hospital for care.

Who should I contact if I have questions about my online consult and prescription?

Please contact Buy Reza Band at (866) 919-7973.

How much does the live video doctor consultation cost?

There is a one-time payment of $50 for your online doctor visit, which is similar to the standard fee (or co-pay) you would incur for an in-person doctor visit. If the doctor does not prescribe the Reza Band for you, you will not be charged for the consultation. Choosing the online consultation may make the process of getting started with the Reza Band easier or more convenient.